Privacy Policy

Introduction

Linvex Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.linvexltd.co.uk.

We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Linvex Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Contact us via our contact form or email
• Request a quote or consultation
• Subscribe to our newsletter (if applicable)
• Communicate with us by phone or in person

This information may include:

• Name
• Email address
• Phone number
• Company name
• Address
• Details of your enquiry or project requirements

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and your visit, including:

• IP address (anonymised)
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of your visit

This information is collected through cookies and similar technologies. Please see our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Responding to your enquiries, providing quotes, and delivering our interior design and fit-out services
• To communicate with you: Sending you information about our services, responding to your questions, and providing customer support
• To improve our website: Analysing how visitors use our website to improve its functionality and user experience
• To comply with legal obligations: Meeting our legal and regulatory requirements
• To protect our interests: Enforcing our terms and conditions and protecting against fraud or other illegal activities

Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal information:

• Consent: Where you have given us clear consent to process your personal data for specific purposes (e.g., analytics cookies)
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests
• Legal obligation: Where processing is necessary to comply with a legal obligation

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Third-party companies that help us operate our website and business, such as web hosting providers and analytics services (e.g., Google Analytics)
• Professional advisers: Lawyers, accountants, and other professional advisers as necessary
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

International Data Transfers

Some of our third-party service providers (such as Google) may process your data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place to protect your data, such as:

• Standard contractual clauses approved by the UK Information Commissioner's Office (ICO)
• Adequacy decisions from the UK government

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

For enquiry and contact information, we typically retain data for up to 6 years after our last interaction with you, unless you request earlier deletion.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of any inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request that we restrict the processing of your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to certain types of processing, including direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any websites you visit.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last updated" date.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: